SOS Balm® FAQ's

What Is SOS Balm?

SOS Balm® is a combination of pure ingredients in the convenience of a balm. Designed originally as a baby product for delicate and eczema prone skin, SOS Balm is a multitasking, natural balm, that can be used by the whole family. Save Our Skin with SOS Balm.

How was SOS Balm Created? 

SOS Balm was created as a solution to baby skincare needs, especially when your baby or child suffers with allergies or skin conditions like eczema. It's designed to be delicate on skin but also effective, tackling sore, dry, inflamed and irritated skin without the use of harsh chemicals or steroids. It can be used from any age and for children and adults. 

What can SOS Balm be used for?

SOS Balm can be used for nappy rash, dribble rash, eczema and psoriasis flares. It can help to soothe cuts, scrapes, minor burns, sunburn and rashes. It is an effective moisturiser for dry skin that won't aggravate sensitive skin. It is available unscented which has no allergens and scented with only pure Lavender and Neroli essential oils.

Who can use SOS Balm?

SOS balm can be used by the whole family especially babies. Gentle on skin, this organic, vegan product is made with 100% naturally derived ingredients. The unscented version is suitable from birth and the scented version is suitable from 6 months. 

How Is SOS Balm® different to other products? 

SOS Balm's formulator was a mum facing the challenges of having a baby with allergies and eczema. She wanted a product that she could trust, with ingredients that were gentle and weren't full of chemicals or steroids that were going to aggravate her baby's delicate skin.  

She set out to create a product that wasn't just half natural and topped up with disappointing fillers or fragrances, she wanted to combine the best nature had to offer into something that actually worked. 

What she achieved went far beyond her expectations and turned out to be a multi-tasking wonder that they fondly called 'magic cream'.

Ultimately, it is a product that works to calm, soothe and moisturise without suffocating the skin. 

As a parent, you can be sure only the most gentle natural ingredients are sinking into your babies skin. 

You can read more about SOS Balm's story here.

SOS Balm is Vegan, Organic, gentle on skin, 100% naturally derived ingredients, eco friendly, ethically sourced, never tested on animals. We use recyclable packaging and minimal processing, SOS Balm is made in the UK and lovingly crafted by hand. We don't use artificial colours, scents or preservatives.

 

What about the price?

1. SOS Balm's not filled with 90% water like many formulas, therefore it's concentrated and a little goes a long way. Many report a 30g pot lasting for months depending what it's used for.
2. As it's not filled with ingredients like mineral oil that cause dryness and suffocate skin, you won't have the incessant need to constantly keep re-applying as much, especially in the case of nappy balm, as it won't exasperate the problem.
3. If you are using it all over for an adult, get two pots at a discount and have one at home and one in your bag, plus you'll save on postage rather than a big pot that you'll pay £3+ for it to get to you. 
4. All the ingredients are of the best purest quality and quality doesn't come cheap. That's why many companies choose cheap fillers to reduce their costs and increase profit. We haven't and will never compromise quality for profit.
5. We're a small company intentionally. This doesn't give us the advantage of mass production like our competitors, but helps us make sure that quality never slips in favour or quantity.
6. SOS Balm replaces the need for several products, reducing cost and waste.

If you are not satisfied we'll give you your money back. We understand how frustrating it is to try hundreds of products and nothing work, and how much the cost of this adds up. We're confident you'll love SOS Balm, and customers report something new everyday that it's helped them with. However if you are not satisfied, just contact us within 60 days of purchase and we'll put it right: info@sosbalm.co.uk .

Why does the product sometimes look different?

Our product is natural and therefore sometimes you will have variances in colour and texture but the product is still great no matter what it looks like. It's also a complicated formula to get right with variances in weather and temperature causing variations. 

Beware of heat!! - keep your SOS Balm Stored in a cool area, even in the fridge if it gets too hot outside. If it is stored somewhere too warm it will begin to melt, if this happens pop it back in the fridge to re-set. You may find after resetting that its's a little grainy. Don't worry this won't effect the efficiency of the product, it's just where the fats have cooled at different rates. The little grains will melt when in contact with the skin. We've taken it all over the world without any problems but I wouldn't leave it in your beach bag in the blazing sunlight!

Does SOS Balm Have a Scent?

The unscented has a natural scent from the shea butter. Some describe it as a smokey scent. We love it and it's pretty inoffensive, we've only met one person in 10 years who isn't keen! You can get refined unscented shea butter but that involves a lot of processing and takes some of the goodness away, we'd rather keep it in. The scented has pure Lavender and Neroli essential oils in and smells divine!

How much is postage?

Postage on our website is free. We have chosen our cute 30g containers specifically to keep postage down as up to 4 can be posted in a large letter size. If we create bigger jars, postage costs will start entering the £3+ mark, the cost of which will need to be passed onto customers, we'd rather keep it free. 

Why don't you do bigger pots?

For the postage reasons set out above plus having multiple smaller posts allows you to keep one handy at all times! Not only that but as a natural product the shelf life is shorter than those with multiple chemicals. We've made and tested larger pots and never got to the bottom of them in a year, it ends up being a waste, and SOS Balm is too good to throw away! 

If you are an adult covered in psoriasis or eczema, using the balm a lot during your flares, take advantage of our 2 pots at a discounted price, you'll save money and can keep one handy at home and on the go. Also remember the product is concentrated so a little really does go a long way.

How long will it take to be delivered?

Everything in the UK is sent by Evri and often reaches our customers within a few days. There is an option to pay for a quicker delivery service. Please allow 1-3 working days for your parcel to arrive before contacting us. 

Please note SOS Balm is handmade, at busy times, stocks may need to be restored and shipping can take up to 5 days.

Do you post to Europe or to the rest of the world?

Yes, we have just gone international! 

All items are shipped within 1-3 days Mon-Fri. 

Please choose your shipping service at check out.

International orders: Please note that for international orders, Royal Mail will be used. There can be delays due to service disruption especially at busy times of the year and your local carrier will be used by them. If you are used to delays with your local postal service, your delivery may be delayed too. We'd recommend using the tracked and signed service to stay up to date with delivery times. Standard delivery does not include a tracking service. We aim to add other international delivery carriers soon.

 Questions?

If you have any other enquiries, please contact at: info@sosbalm.co.uk